→ Rozdział 4 → Start Learning / Download MP3 Flashcards

Question		Answer
Maslow hierarchy of needs start learning		self actualization needs; ego needs; social needs; security needs; physiological needs
ego needs start learning		acknowledgement; recognition; sense of status; importance
Mc Gregor theory X start learning		believe that People dislike work and must be controlled and directed to achieve goals
Mc Gregor theory Y start learning		People like work and actively seek responsibility. they believe in empowerment and enabling
empowerment start learning		giving employees the authority to make decisions without traditional managerial approval
enabling start learning		giving someone the tools and skills to do something
MBO start learning		management by objectives by Drucker
MBO definition start learning		call on managers to work with employees to formulate clear ambitious but achievable goals. there has to be monitoring and measurment
picking up information on the grapevine start learning		passed from one person to another in conversation
active listening start learning		means listening with full attention not interrupting except ask for clarification and giving consideration to other person's point of view
assertiveness start learning		means stating your needs and opinions confidently and clearly without on the one hand beeing indirect or suffering in silence or on the other being aggressive and rude
a team start learning		taskforce or working party
personality types in a team start learning		head people hands people heart people
head people start learning		people who are good at thinking and problem-solving
hands people start learning		people who are good at doing and acting
heart people start learning		people who are good at networking and resolving conflicts
5 stages of team development identified by Bruce Tuckman start learning		forming; storming; norming; performing; adjourning
stage 1 forming start learning		people get to know each other
stage 2 storming start learning		refers to brainstorming and conflicts that arise in a team
stage 3 norming start learning		members sort out a way of working together and begin to own and share the team objectives
stage 4 performing start learning		members focus on solving problems and doing tasks. Progress can be seen as they pass of various milestones
milestones start learning		events that mark an important stage in a process
stage 5 adjourning start learning		the job is finished and they open a public recognition and celebration of achievements
qualities of leaders start learning		they are creative and innovative, looking for new solutions to old problems. They are alone at the top. They see the big picture
see the big picture start learning		have the vision and commitment to make radical changes
leadership styles start learning		autocratic: instructions given to subordinates. Democratic: sharing the responsibility and decision making. Laissez-faire: minimal supervision
morale start learning		the level of confidence and positive feelings that people have, especially people who work together
self esteem start learning		feeling that we are valued and important. When we have the recognition and respect of others
acknowledgement start learning		public recognition and thanks especially when we have been successful
self fulfillment start learning		By Maslow- self actualization. Means developing to our fullest potential
sense of achievement start learning		being successful after a lot of effort
commitment start learning		enthusiasm, determination and a strong belief in what you are doing
managers description start learning		welcome stability, look at the details, good at supervising, four make a team
leaders description start learning		welcome change, look at the big picture, good at motivating, four is three too many
enrichment start learning		making something better and more enjoyable
meaningfulness start learning		quality of being serious useful and important
enlargement start learning		making something bigger
assignment start learning		piece of work that you must do as part of your job
head people: innovator start learning		solves difficult problems with creative ideas; not afraid to challenge norms; may ignore details
head people: evaluator start learning		thinks carefully and accurately about things; listens patiently; may lack energy to inspire others
head people: specialist start learning		has expert knowledge in key areas may be uninterested in all other areas
hands people implementer start learning		takes basic ideas and make them work in practice; methodical and organized; can be slow
hands people shaper start learning		gets involved quickly with lots of energy more interested in the final results then in the process
hands people: finisher start learning		likes completing things on time on budget and to specification
heart people: coordinator start learning		central person who makes sure everyone works well together helps everyone focus
heart people: team worker start learning		carrying, a good listener and works hard to resolve problems
heart people: promoter start learning		enthusiastic, sees the big picture and good at explaining it to people outside the group. can be too optimistic

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