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Market Leader, Unit 10 - Customer service [TEXTBOOK]
Market Leader, Unit 10 - Customer service [TEXTBOOK]
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Question
Answer
buzz marketing
start learning
marketing szeptany
a buzz is that
start learning
chodzą słuchy, że
disinterested
start learning
niezainteresowany / obojętny
continuously
start learning
stale / ciągle
indifferent
start learning
obojętny
peak times
start learning
godziny szczytu
refund
start learning
zwrot
proof of purchase
start learning
dowód zakupu
meet expectations
start learning
spełnić oczekiwania
compensation
start learning
odszkodowanie / rekompensata
guarantee
start learning
gwarancja / poręczenie
to handle complaints
start learning
rozpatrywać skargi
to establish a rapport
start learning
ustanowić porozumienie
to meet standards
start learning
spełnić standardy
make a fuss
start learning
robić wiele hałasu / nadskakiwać
promptly
start learning
natychmiast
indicator
start learning
wskaźnik
to be at fault
start learning
być winnym
one-off
start learning
jednorazowy
goodwill
start learning
dobra wola / dobrowolny
habit
start learning
zwyczaj / nawyk / przyzwyczajenie
pass the buck
start learning
unikać odpowiedzialności
get to the bottom of the problem
start learning
przejść do sedna sprawy
the last straw
start learning
tego już za wiele / miarka się przebrała
slip my mind
start learning
wyleciało mi z głowy
to rip off
start learning
zedrzeć z kogoś skórę / oskubać / za dużo zapłacić
talk at cross purposes
start learning
mówić o dwóch różnych rzeczach
go the extra mile
start learning
dać z siebie wszystko / dołożyć wszelkich starań / zdobyć się na dodatkowy wysiłek
misunderstand
start learning
źle zrozumieć
helpline person
start learning
osoba przy infolinii
brochure
start learning
broszura / ulotka
distracted
start learning
roztargniony
to refuse
start learning
odmówić
personality
start learning
osobowość
to force your solution
start learning
zmusić do twojego rozwiązania
to offer compensation of greater value than the goods
start learning
zaoferować rekompensatę o wyższej wartości niż dóbr
to keep an open mind
start learning
zachować otwarty umysł
to argue with sb
start learning
spierać się z kimś
defensive
start learning
obronny / defensywny
to concentrate on the situation
start learning
skupić się na sytuacji
to find out what result the customer wants
start learning
dowiedzieć się jakiego rezultatu oczekuje klient
by checking that you understand
start learning
poprzez sprawdzenie, że rozumiesz
to allow
start learning
pozwolić / umożliwić / dopuścić
to admit
start learning
przyznać / przyznać się
to get full details of the problem
start learning
uzyskać wszystkie szczegóły problemu
to summarise
start learning
podsumować / streścić
to put the complaint in writing
start learning
złożyć zażalenie na piśmie
to be firm
start learning
być stanowczym
Create flashcards
angielski
See related flashcards:
Market Leader, Unit 4 - Success [TEXTBOOK] Part 2
Market Leader, Unit 4 - Success [TEXTBOOK] Part 3
Market Leader, Unit 9 - Raising finance [TEXTBOOK]
/english economy vocabulary.
"civil society" słownik
Liczebniki po angielsku
Tycoon’s death penalty in 12.5 bio dollars fraud case highlight Vietnam’s corruption crisis
Market Leader, Unit 10 - Customer service [TEXTBOOK] Part 3
Market Leader, Unit 5 - Job Satisfaction [EXCERSISES]
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system polityczny wielkiej brytanii
Imiona angielskie męskie
Liczby po angielsku
Мой урок
stories from rhe deep south
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